As a small business owner, we have a unique opportunity to connect with people on a personal level. Through the years we have built lasting relationships with our customers by taking the time to truly get to know them and listen to their needs. We value a more personal and meaningful approach to our service that's tailored to each individual. Instead of dealing with a customer service representative, our customers work directly with the business owners who have decades of extensive hands-on experience and a true passion for the industry. 

The ability to connect with a majority of customers on a personal level is something that a business loses once it gets past a certain size. You can try to instill your philosophy of customer service in your employees but you invariably lose that personal touch when the founders of the business are no longer interfacing directly with their clients. Therefore we prefer to remain a small, family-owned and operated business. We have a long history of understanding our customers needs and exceeding their expectations. That is something you just simply won't receive from our larger counterparts.