faq
GENERAL

What is your average turnaround time?

Turnaround times vary depending upon the size and complexity of your project, however the average turnaround time is typically seven to ten business days upon receipt of your movies. However heavy workflow or holidays may lengthen our turnaround time. Rush service is available for an additional fee, please contact us for details.

Will the finished DVD play on my DVD player?

For all our film and video transfers we use DVD-R discs. Any DVD player manufactured after 2001 is capable of playing DVD-R discs. Please check your DVD player manual to confirm compatibility or contact the manufacturer.

Will my original materials be returned?

Absolutely! All original materials are returned to you after your order has been processed.

Can I edit the finished DVD?

Technically speaking you can with some help from third party software conversion tools. However, video on DVD is compressed specifically for viewing and not for editing. Editing footage compressed onto a DVD results in a lower quality final product. It is best to use full quality uncompressed digital video files when editing. For customers who plan to edit their own videos we suggest having the raw video files transferred to a external hard drive. The uncompressed files can then be edited using your own video editing software. Additional fees apply, please contact us for details.

FILM

What type of film do I have?

The two formats we accept are silent 8mm and super 8 film, both formats measure 8mm wide. The sprocket holes in Regular 8mm film are larger and almost square, whereas the holes in super 8 are elongated. Film with a gold or copper colored magnetic strip on the underside of the film is sound film. Only 6% of all 8mm film is sound. The frame-by-frame film scanning process we use will not transfer any sound. To help you determine what type of film you have please take a look at our film format diagram below:


film formats

How do I determine how many feet of film I have?

Simply measure the diameter (the total width) from edge to edge of the 8mm reel. The larger reels of film typically have measurement markers on the reel so you can approximate how much film you have. To help you determine how much film you have please take a look at our film gauge diagram below.

film guage

Can I see what's on my film prior to transfer?

For our local customers we can provide you with a dual 8 projector so you can view all your footage before committing to their transfer. A nominal rental fee and deposit is required. Please contact us for details.

Can you add music to the film transfer process?

For silent film we can add background music to your finished DVD. You can choose from the following genres: Easy listening, classical, jazz, or decade specific pop hits. The cost is an additional 10¢ per foot. Please contact us for more information.

VIDEO

Why is Blu-ray™ only available for Mini-DV videotapes?

In order to deliver a true high-definition picture from a Blu-ray™ disc, the original footage must be captured with a HD camera. Since videotapes were not filmed with an HD device, transferring them to Blu-ray™ will not enhance the quality of the final video.

Film however does not require the use of an HD camera to achieve a true high-definition picture because unlike videotape its resolution is determined by the film grain size and the size of the frame. 8mm and Super 8 film have a maximum horizontal resolution of 900 lines. Our HD film scanning process (1080 lines) will capture all of the detail in your 8mm and Super 8 film.

How much video will fit on a DVD disc?

To take advantage of the best quality encoding possible for your project, a maximum of two hours of video is compressed onto a single-layer 4.7 GB DVD.

Will the quality of my video be improved when it is transferred to DVD?

Through the use of broadcast-quality decks utilizing time-base correction we are able to enhance your video and reduce or eliminate most tracking errors, picture jitter, wavering video, and rolling picture. Although a videotape transferred from one of our professional decks can be a noticeable improvement over your original tape you must bear in mind that we cannot restore a picture that is no longer there. Over time analog videotapes become more susceptible to dropouts. Dropouts are a momentary loss of picture and/or sound caused by flaws in the oxide layer of the magnetic tape. If your videotape is starting to show signs of degradation, now is the time to transfer your footage before its too late.

Can I combine multiple video tapes to create a single DVD?

Yes, as long as the cumulative length of all the tapes does not exceed 2 total hours in length. There is however a $10 fee for each additional tape added to the DVD beyond the initial tape.

stampQuestions or concerns please contact us at: info@icehousepictures.com